Privacy Policy
Local Trading Supplies: Last updated: 15 April 2026
Local Trading Supplies is committed to protecting the privacy of individuals who interact with our business, including visitors to our website. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who We Are
Local Trading Supplies is an independently owned and operated business located at 105 Bunda Street, Portsmith, Cairns QLD 4870.
For privacy-related enquiries:
Email: admin@ltscairns.com
Phone: 0457 268 958
2. What Personal Information We Collect
We may collect the following types of personal information:
- Name and business name
- Phone number and email address
- Postal or site address (for quote purposes)
- Trade licence or QBCC licence number (for trade account applications)
- ABN (for trade account applications)
- Details of your enquiry or quote request
- Communications you send to us via email, phone, or our website contact forms
We do not collect sensitive information such as health information or financial account details through our website.
3. How We Collect Personal Information
We collect personal information when you:
- Complete and submit a quote request or trade account form on our website
- Contact us by phone, email, or in person
- Visit our store and interact with our team
- Provide a business card or other contact details
We only collect personal information where it is reasonably necessary for our business functions or where you have voluntarily provided it.
4. Why We Collect and Use Personal Information
We use your personal information to:
- Respond to your quote requests and product enquiries
- Process and assess trade account applications
- Communicate with you about your order, account, or enquiry
- Manage our ongoing business relationship with you
- Comply with legal and regulatory obligations
- Improve our products, services, and website
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties.
We may disclose personal information to:
- Our suppliers and buying group partners where necessary to fulfil your order or quote request
- Service providers who assist us in operating our website or business (such as IT support or email providers) who are bound by confidentiality obligations
- Government agencies or regulatory bodies where required by law
6. Website and Analytics
Our website may use cookies or similar technologies to improve your browsing experience and collect anonymised usage data such as pages visited and time on site. This data does not identify you personally.
You can disable cookies in your browser settings, though this may affect the functionality of parts of the website. We do not use tracking technologies for targeted advertising purposes.
7. Data Storage and Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, and disclosure. Access to personal information is limited to staff who require it to perform their role.
No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security.
8. Retention of Personal Information
We retain personal information for as long as it is needed for the purpose it was collected, or as required by law. When information is no longer required, we take reasonable steps to destroy or de-identify it.
9. Access and Correction
You have the right to request access to the personal information we hold about you, and to request correction if you believe it is inaccurate, incomplete, or out of date. Contact us at admin@ltscairns.com or 0457 268 958.
We will respond within a reasonable timeframe and may need to verify your identity before providing access.
10. Complaints
If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you can lodge a complaint by contacting us directly. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.
If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised date.
12. Contact Us
Email: admin@ltscairns.com
Phone: 0457 268 958
Address: 105 Bunda Street, Portsmith, Cairns QLD 4870
Trading hours: Monday to Friday, 7:00am to 2:30pm
NEED HARDWARE ADVICE FROM SOMEONE WHO KNOWS?
Drop in to 105 Bunda Street, Portsmith or ring us — we'll point you to the right product before you waste a trip.
